Imagine the people working in the world of BPO or Call Center...[youtube]http://www.youtube.com/watch?v=fjJ749QR-6c[/youtube]

Actually glen, Ive been a technical consultant sa call center both outbound and inbound. And I know kung ano yung kanilang experience sa client.

But then meron din talagang tanga na call center agent. I experience it 1st hand. Makabuwisit talaga kasi sabi ko na from the start yung problem is with the product (not to mention i told him na I'm technically well verse) and I'm asking kung meron pa bang warranty ang item and kung san ko pdeng padala.

It take us more than 1hr binasa nya yung nasa script and user manual for procedure.. and then it end up na sira yung unit.. (which is in the 1st place yun naman ang akin diagnosis). Hindi nlang ako nakipag argue sa kanya and go nlang ako sa kanyang gina insist pero nasayang both amin oras.. where in fact di hamak na mas marunong pa ako sa kanya.

Share ko lang experience..

well yeah... I know... with my job as a trainer in a call center sa Pinas... you tend to gauge those who will really mess up once they start taking in calls. Here in Texas though, it's kinda different. I observed and even sat beside Onaks who are taking in calls, and man... I tell you mas better pa talaga tau... i mean some are really rude and all... Like working in a call center and helping the customers are not their cup of tea. Grabeh... maka frustrate usahay kay Pinoy Agents are doing their best and yet cla murag wala lang... and to top that they are better paid than us. One time, the agent I sat with was asking me questions kung kinsa daw ko ug unsa daw akong work, I told him na Im from the Philippines and is just here to observe their process... So like he just brushed me off (Gwapo pa naman unta), anyway, he received a call and lami kaau agawon ang mic sa iyaha... Lami ingnon na "ai, Trainer diay ko - Supervisor diay ko..."

Hay na lang gyud...

Hehehehehehehe

just a thought, how does calls like that get on the internet, don't the call center company host strict policies for QA recorded calls?

parang kinukulam na nung girl ung call center agent ah

this is bad, the worst that that I ever said was "useless ang service nyo" hehehehe

Most of the calls kasi specially dun sa INBOUND na call center naka record na cya. Pde ang IT sa company iyahang gi upload. And if ganun ang nangyari ndi na yun cya traceable.

Most of the recorded audio files are not encrypted (ang reason mabigat sa server if lahat ng audio gina encrypt -- Imagine nlang naa kay 100 agents tapos lahat sila naga take og calls in *.wav per agent is around 20kb/s Meaning nasa 7.2GB for 8hrs ang kinakain sa Disk space) In a month approx 200GB.


Daghan audio files gi-kalat sa internet. Ang uban gani kataw-anan kaayu. And naa phud mas worst pa ani.

hadlok kaayo ang babae, murag possessed.